How the Power of Social Media Impacts IVR and Customer Service
By Don Keane Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new …
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Interactive Voice Response System Speech Recognition
In Speech Recognition Interactive Voice Response System / IVRS / IVR application, the words spoken by the caller are chopped into smaller pieces and compared with the words that are already stored …